Client Services
Embark on an enchanting journey with Artesa & Co., where every piece of jewellery holds a tale waiting to be told. Our dedicated team is committed to guiding you through this magical experience, ensuring that each step is filled with joy and wonder.
At Artesa & Co., we believe in the power of personalized service. That’s why we strictly operate on an appointment-only basis, ensuring that every client receives our undivided attention. We do not accommodate direct walk-ins, as we want to provide you with the utmost care and attention to detail during your visit.
Our team of professionals is here to assist you in every aspect of your jewellery journey. Whether you’re seeking information about our exquisite pieces, need assistance with sizing and materials, or wish to create a custom design that speaks to your unique style, we’re here to make it happen.
From providing detailed pricing breakdowns to facilitating in-store pickups and handling exchanges or returns, our customer service team is dedicated to making your experience seamless and stress-free. Whether you’re purchasing a special gift or seeking advice on personalization and preservation, we’re here to ensure that every interaction leaves you feeling inspired and delighted.
For those looking for something truly extraordinary, our Founder offer exclusive bridal appointments, crafting bespoke designs that capture the essence of your love story. Artesa & Co. store is your premier destination for elegance and sophistication.
To secure an appointment with us, please reach out to our esteemed customer service team. We are dedicated to swiftly arranging your visit at the earliest convenience and guaranteeing a truly delightful experience for you.
Join us as we embark on a journey of discovery and delight, where every jewel holds the promise of a new adventure. Welcome to the world of Artesa & Co., where magic awaits at every turn.
Privacy Policy
At Artesa Jewels Private Limited, our utmost priority is ensuring the complete satisfaction of our customers with their jewellery purchases. Please find below a detailed outline of our return and exchange policy:
Returns
Should you find yourself dissatisfied with any gold jewellery purchased from us, we offer a full refund equivalent to 100% of its current gold value, determined by prevailing market rates.
For returns of diamond jewellery, a deduction of 10% from the diamond’s assessed value will be applied.
For returns of Polki or Uncut diamond jewellery, a deduction of 25% from the Polki or Uncut diamond’s assessed value will be applied, contingent upon the condition of the item.
Please note that no refund will be issued for any associated making or labour charges.
In the case of Semi-Precious Stones, regrettably, no refund option is available upon return. However, for precious stones, a standardized deduction of 30% shall be applied, provided the stone is returned in its original, unaltered condition.
To initiate a return, kindly reach out to our customer service team at 9559387166 to obtain a return authorization.
Upon approval, detailed instructions will be provided to facilitate the return process.
In the unlikely event of an incorrect order processing or receipt of a damaged item, we will promptly arrange for a replacement or provide a full refund. Such requests must be submitted within 1 day of receiving the product to qualify for a zero-deduction return. The cost of return shipping shall be borne by the customer. A pickup of the item will be coordinated within 72 working hours of receiving the return request. It is imperative that the jewel be returned in its original, pristine condition. Failure to comply, such as submitting a used or damaged item or tampering with the security tag, may disqualify the return from a zero-deduction refund, in which case, the customer may opt to cover the return shipping expenses.
Exchanges
For the first exchange, we extend a zero-deduction option to our customers.
Exchange requests must be lodged within 2 days of receiving the product, accompanied by the product code for the desired exchange item.
The item earmarked for exchange must remain in its original, pristine condition. Any signs of wear, damage, or tampering with the security tag may render the item ineligible for a zero-deduction exchange. In such instances, the customer may opt to bear the return shipping costs.
Exchanges initiated after the initial 2-day period will incur deductions in accordance with our standard return policy.
Conditions
Returned items must be presented in their original, undamaged state, inclusive of original Invoice, all tags and packaging.
We reserve the right to reject any return or exchange requests for items exhibiting signs of wear, damage, or alterations.
Please be advised that customized or personalized items are exempt from our return and exchange policy.
Refunds
Refunds will be processed within 25-30 business days of receiving the returned item.
Business days are Monday-Friday except for national holidays. Return and exchange processing begins after your package is delivered to us.
The refund amount will be determined based on the current gold value for jewellery, subject to the specified deductions for diamond, Polki or Uncut diamond jewellery & precious stones.
Please note that shipping fees are non-refundable, unless the return is attributable to an error on our part.
Contact Us
For any inquiries pertaining to our return and exchange policy, or to seek assistance with a return or exchange, please do not hesitate to contact our dedicated customer service team at
9559387166
artesaandco@gmail.com